Secure Your Finances: Keep Your UCU Accounts Safe Online

 

In today's digital age, online banking has become an integral part of our lives. More and more of our Members are using UCU Online banking and the UCU app to conduct their everyday banking transactions. It is a secure, efficient and convenient alternative to in-person branch banking.

Having access to your accounts 24/7 gives you the freedom to manage your accounts from anywhere around the world, at any time. Whether you need to transfer funds, pay bills, or simply check your balance, UCU Online Banking and the UCU app provide a seamless experience.

UCU Digital Banking is Safe and Secure

At UCU, your security is our top priority. We understand the importance of safeguarding your financial information, and that’s why we implement the latest security measures. When you use UCU Online and Mobile Banking, you can be confident that your data is protected by cutting-edge encryption, advanced firewalls, and multi-factor authentication.

Be an Alert Consumer

While we are committed to providing a secure online banking environment, your active participation is essential in safeguarding your accounts.

Follow These Steps to Protect Your Financial Information Online

You can protect your personal and financial information by taking these simple steps to safeguard your accounts.

Protect Your Devices, Systems and Data

• Protect your computer – Stay up-to-date with the latest operating system and web browser updates. Install them as soon as they become available.
• Create unique passwords - The best way to protect your account information is by choosing strong passwords that are difficult to guess. The strongest passwords include a combination of numbers, upper/lower case letters and symbols, and are at least 12 characters long.
• Keep antivirus software current – Install and update antivirus software that will safeguard your computer and mobile devices such as Sophos, Bitdefender or Avast. The antivirus software will detect and remove malicious malware. 

Protect Your Connections

• Avoid public Wi-Fi when banking – Public Wi-Fi networks are generally not encrypted and are not considered secure. Only use secure Wi-Fi networks, such as the password-protected networks in your home for banking transactions.
• Don’t use public computers for banking – Computers in public places like libraries, airports and hotels are not safe for online banking. Never store your passwords in the web browser of a public computer.
• Log out when done: Always log out of your account and close the tab or browser window on your computer.  On your phone, log out of the app and close it.

Protect Your Money and Personal Information

• Enable Two-Step Verification - Enable 2 Step Verification for an additional layer of security. This involves receiving a verification code on your phone or email that you need to enter after logging in with your password.
• Enable UCU Alerts – Stay informed about your account activity by enabling UCU Alerts. UCU will send you email or text message notifications only on the security alerts you select.
• Beware of phishing scams – Fraudsters send fake emails or texts – known as phishing scams – claiming to be from legitimate organizations such as UCU. They will ask for your personal information to steal your identity and enter your bank account. Don’t click on the link of a suspicious email or text and never respond to unsolicited requests for your confidential information.

Reminder

• UCU, other financial institutions and government agencies will never ask for your social insurance number, PIN or other banking information. Never give out that information if solicited.

Report Suspicious Account Activity Immediately

If you notice suspicious activity on your accounts, contact the UCU Contact Centre at 1.800.461.0777 or email: ucucentre@ukrainiancu.com.