UCU Website Member Opinions

 Dear Members,

We are planning to revamp our website to make it a more helpful and useful tool for all members. 

As part of our preparation, we are seeking the honest input of members who have accessed our website at any time during the COVID-19 pandemic. We want to know how you think our website user experience could be improved.

We are looking for member help in two ways.

Firstly, please email us with any ideas you might have to improve the site, including what you would add, amend or delete, with a short explanation behind your suggested change.

Secondly, we are inviting members who would be willing to be interviewed to speak with an independent third party confidentially. This will be a more in-depth conversation regarding their user experience with our website.

So, if you have been a recent user of our website, please take a minute to let us know how you would like to see it improved.

If you are available to participate in a short interview or focus group to help us identify ways to give UCU members the best website experience possible, kindly let us know.

Please send all replies or questions you may have to website@ukrainiancu.com on or before Wednesday, September 22, 2021.

Your anticipated help is much appreciated!

 Best regards,

Ukrainian Credit Union Limited

P.S. If you have already responded to the previous email request sent on July 30, we thank you.  If you volunteered to be interviewed, we will be contacting you shortly.

Become a UCU Member and Open a Savings or Chequing Account Online

You no longer need to visit a local branch to open an account. With UCU, you can now become a Member and open a Savings or Chequing Account using your computer – at anytime from anywhere.

Enjoy the same benefits of traditional UCU accounts – along with the security that your eligible deposits will be insured by the Financial Services Regulatory Authority of Ontario (FSRA).

Quick and Secure

Opening a UCU savings and chequing account online is quick, convenient and secure - it takes less than 5 minutes to complete the application process.

Before you Start

✔  You must be a current or future Ontario resident, or employed in Ontario

✔  You must be at least 18 years of age

✔  Have your Social Insurance Number handy

✔  Be prepared to deposit $150 into a UCU Membership Equity Account 

7 Step Application Process

You can open an individual or joint UCU Savings and/or Chequing Account in less than 5 minutes.  We’ve simplified the application process to make it easier for you to open an account. Here is a rundown of our 7 step application process.

Welcome – This page will determine your eligibility to apply online. If you are an Ontario resident (or work in Ontario) and are over 18 years of age you can continue with the application.

Accounts – Select the account you want to open – Savings, Chequing or both. You also have the option to add overdraft protection to your Chequing account.

Personal – Provide your name, date of birth, social insurance number and contact information. Your social insurance number is needed to issue income tax slips.

Employment –State your employment status, employer name & contact information, occupation and income. If you are a student, retired or unemployed, you are also eligible to apply online.

Compliance – These questions are required to determine adherence to government legislation. You must disclose if you are a tax resident of a jurisdiction other than Canada – and if you, or a family member, are a politically exposed foreign or domestic person.

Finalize – Review your application – you will have an opportunity to edit the information you provided before you submit your application. Read & accept our Terms and Financial Service Agreement.  

First Deposit – You will receive a separate email with instructions on how to make your first deposit to activate your membership. Deposit $150 into the UCU Membership Equity Account from another existing bank account using Interac e-Transfer or online money transfer – parents, family members or friends can use these options to make the first deposit on behalf of children. Or download the UCU mobile app, and use ‘Deposit Anywhere’ to deposit a cheque issued to you.

Debit Card

After your application has been approved, you will be provided a debit card from any branch for your new account(s).

Call Centre Help

Our UCU Call Centre can help with any questions you may have at any stage of the application process. Call 1.800.461.077 for more information.

Become a Member

If you are ready to become a UCU Member and use our great services, you can start your application process any time by visiting the UCU Signup Page.

 

In Addition to Apple Pay, UCU Collabria Credit Cards can now be added to Google Pay and Samsung Pay

 

If you carry a smartphone with you then you are also carrying a mobile wallet.  A mobile wallet is a fast, convenient and more secure way to pay with your credit card using your smartphone.

UCU Collabria Credit Cards have been available for use with Apple Pay for some time – and now - you can add your UCU Collabria Credit Card to Google Pay and Samsung Pay as well.

So leave your bulky physical cards at home and use the mobile wallet app on your phone to pay for purchases using your UCU Collabria Credit Cards on your Apple, Google or Samsung devices.

What is a Mobile Wallet?

A mobile wallet is a digital version of a traditional physical wallet. It is an app on your smartphone and smartwatch that digitally stores your credit card information. Once the payment card information is added to your mobile wallet - you can use your smartphone or smartwatch to pay for purchases made in-store, through mobile apps, or on e-commerce websites.

How to add a card to your Mobile Wallet?

You can easily add your payment card to a smartphone’s mobile wallet. Each large smartphone brand has its own mobile wallet which comes as a built-in feature on its phone. Apple phones have Apple Pay, Samsung phones have Samsung Pay and Google phones have Google Pay.

Open the mobile wallet app on your phone and add your credit card information. It’s that easy.  You can add as many cards as you want but only one card can be the default payment option.

You can find more information about adding your UCU Collabria Credit Card to Apple Pay here.

You can find more information about adding your UCU Collabria Credit Card to Google Pay here.

You can find more information about adding your UCU Collabria Credit Card to Samsung Pay here.

How does a Mobile Wallet work?

Mobile wallets use tokenization – a technology that assigns a different virtual account number, or token, to your card with each transaction. Your actual credit card number and sensitive information are not shared with a merchant or sent over the internet.

Mobile wallets use NFC – Near Field Communication –to transmit data. The merchant’s credit card reader must be equipped with NFC technology to use your mobile wallet.

Is a Mobile Wallet safe to use?

Payments made using a mobile wallet have enhanced security features.

Tokens -Your credit card information is not stored on your smartphone or smartwatch. Instead, each card is assigned a virtual card number that’s only associated with the digital wallet on your device. This means your actual credit card information is never given to merchants or websites where you shop—adding another layer of security to the transaction.

Authentication – Depending on your phone type and set up – you can unlock your phone and authorize payments using your fingerprint, passcode or even your iris scan. This higher security threshold is not available on a physical credit card. The enhanced authentication makes it more difficult for thieves to steal your personal information.

Connection – NFC connection is safer than a Wi-Fi connection. NFC has a range of a few centimeters while Wi-Fi has a range of more than 45 metres. NFC makes it more difficult for a thief to eavesdrop and intercept the transaction data.

What are the Benefits of Using a Mobile Wallet?

Convenience - No need to fumble for your credit card, just pull out your phone and open the mobile wallet app to pay for your purchase.

Rewards – Earn the same credit card rewards as you do with your physical credit card.

Contactless Payment – Just hover your phone over the payment terminal to complete your transaction. No-touch transaction means you avoid contact with money and the payment terminal keypad which will keep your hands cleaner.

Safer Shopping – Make simple and safe payments – more secure than your physical credit card.

More information about UCU Collabria Credit Cards can be found on our website.