Are You Taking Advantage of All We Have to Offer?

At UCU, we take pride in understanding the needs and desires of our valued Members. Our commitment to serving you better drives us to continuously innovate and introduce new products and services that aim to simplify your banking experience while fostering the growth of your savings.

Here is a look back at our latest rollout of innovative banking products and services.

Great Deposit Special Rates

Your hard-earned money deserves the best returns, and we recognize the importance of rewarding our members for their loyalty. That’s why we continually introduce new deposit special rates for you to grow your savings.

Whether you are saving for a dream vacation, a down payment on a home, or simply building an emergency fund, these special rates are designed to maximize the growth potential of your deposits.

See our latest rates here.

Convenient Online Appointment Booking

In today's fast-paced world, time is of the essence, and we appreciate the value of your time. To streamline your banking experience and provide personalized attention, we have introduced an online appointment booking system.

Now, you can schedule a one-on-one meeting with our financial experts at your convenience. Whether you need assistance with financial planning, loan applications, or advice on optimizing your investments, this system ensures that a dedicated professional will be ready to assist you when you need it most.

Book your appointment here.

Expanded Contact Centre Hours

We understand that life doesn't always adhere to a strict schedule. To ensure that you have access to help whenever you need it, we have expanded our Contact Centre hours to better serve you.

Whether you have questions about your account, need help with online banking, or require support with any other banking matter, our knowledgeable and friendly customer service team is now available for extended hours.

See our Contact Centre hours, phone numbers and email here.

Chatbot

Here at UCU, we are committed to embracing the latest technological advancements. That’s why we introduced Chatbot to enhance our member interactions and address their questions promptly.

Available through UCU's website and mobile app, the chatbot is a knowledgeable virtual assistant that can provide real-time support, answer frequently asked questions, and guide you through various banking processes. From checking your account balance to setting up automatic payments, the chatbot is designed to make banking simpler and more efficient, available 24/7 at your convenience.

To use Chatbot, click on the Start Chat button on our website located at the bottom right corner of your screen.

Interactive Teller Machine

With the aim of blending convenience with personalized service, we have introduced new Interactive Teller Machines (ITMs) at select branches. These innovative machines allow you to conduct various banking transactions with the help of a live teller through video conferencing.

Need to deposit a check, withdraw cash, or make a loan payment? The ITMs offer the convenience of automated services while maintaining the human touch you expect from your credit union. It's like having a Member Service Representative at your service.

Visit our website to find the ITM location near you.

Welcome Ukraine Webinar Series

We've successfully kicked off our UCU Welcome Ukraine Webinar Series with four informative sessions tailored for our new members from Ukraine. This comprehensive series delves into a variety of subjects, all aimed at providing valuable insights and guidance to help recently arrived Ukrainians establish themselves in Canada.

Stay updated on upcoming webinar announcements by connecting with us on our social media platforms: Facebook and Instagram @ucuykc.

Catch up on past webinars by visiting our YouTube channel.

More to Come

At UCU, your financial goals are our shared goals, and we are dedicated to creating an environment that enables you to achieve them. We are working on transformative solutions to better serve your needs. Together, we will continue to build a brighter, more prosperous future.