In today's digital age, online banking has become an integral part of our lives. More and more of our Members are using UCU Online banking and the UCU app to conduct their everyday banking transactions. It is a secure, efficient and convenient alternative to in-person branch banking.
Having access to your accounts 24/7 gives you the freedom to manage your
accounts from anywhere around the world, at any time. Whether you need to transfer funds, pay bills, or
simply check your balance, UCU Online Banking and the UCU app provide a
seamless experience.
UCU Digital
Banking is Safe and Secure
At UCU, your security is our top priority. We understand the importance
of safeguarding your financial information, and that’s why we implement the
latest security measures. When you use UCU Online and Mobile Banking, you can
be confident that your data is protected by cutting-edge encryption, advanced
firewalls, and multi-factor authentication.
Be an Alert
Consumer
While we are committed to providing a secure online banking environment,
your active participation is essential in safeguarding your accounts.
Follow These Steps
to Protect Your Financial Information Online
You can protect your personal and financial information by taking these
simple steps to safeguard your accounts.
Protect Your
Devices, Systems and Data
- Protect your computer
–
Stay up-to-date with the latest operating system and web browser updates. Install
them as soon as they become available.
- Create unique passwords
- The best way to protect your account information is by
choosing strong passwords that are difficult to guess. The strongest passwords
include a combination of numbers, upper/lower case letters and symbols, and are
at least 12 characters long.
- Keep antivirus
software current – Install and update antivirus software that will
safeguard your computer and mobile devices such as Sophos, Bitdefender or
Avast. The antivirus software will detect and remove malicious malware.
Protect Your
Connections
- Avoid public
Wi-Fi when banking – Public Wi-Fi networks are generally not encrypted
and are not considered secure. Only use secure Wi-Fi networks, such as the
password-protected networks in your home for banking transactions.
- Don’t use public
computers for banking – Computers in public places like libraries, airports
and hotels are not safe for online banking. Never store your passwords in the
web browser of a public computer.
- Log out when done:
Always log out of your account and close the tab or
browser window on your computer. On your
phone, log out of the app and close it.
Protect Your
Money and Personal Information
- Enable Two-Step Verification - Enable 2 Step Verification for an additional layer
of security. This involves receiving a verification code on your phone or email
that you need to enter after logging in with your password.
- Enable UCU
Alerts – Stay informed about your account activity by enabling UCU Alerts. UCU
will send you email or text message notifications only on the security alerts
you select.
- Beware of phishing
scams – Fraudsters send fake emails or texts – known as phishing scams – claiming
to be from legitimate organizations such as UCU. They will ask for your
personal information to steal your identity and enter your bank account. Don’t click on the link of a suspicious
email or text and never respond to unsolicited requests for your confidential
information.
Reminder
- UCU, other financial institutions and government agencies will never ask for your social insurance number, PIN or other banking information. Never give out that information if solicited.
Report
Suspicious Account Activity Immediately
If you notice suspicious activity on your accounts, contact the UCU Contact
Centre at 1.800.461.0777 or email: ucucentre@ukrainiancu.com.
