At UCU, we take pride in understanding the needs and desires
of our valued Members. Our commitment to serving you better drives us to
continuously innovate and introduce new products and services that aim to
simplify your banking experience while fostering the growth of your savings.
Here is a look back at our latest rollout of innovative banking
products and services.
Great
Deposit Special Rates
Your hard-earned money deserves the best returns, and we recognize
the importance of rewarding our members for their loyalty. That’s why we continually
introduce new deposit special rates for you to grow your savings.
Whether you are saving for a dream vacation, a down payment
on a home, or simply building an emergency fund, these special rates are
designed to maximize the growth potential of your deposits.
See our latest rates here.
Convenient
Online Appointment Booking
In today's fast-paced world, time is of the essence, and we appreciate
the value of your time. To streamline your banking experience and provide
personalized attention, we have introduced an online appointment booking
system.
Now, you can schedule a one-on-one meeting with our
financial experts at your convenience. Whether you need assistance with
financial planning, loan applications, or advice on optimizing your
investments, this system ensures that a dedicated professional will be ready to
assist you when you need it most.
Book your appointment here.
Expanded
Contact Centre Hours
We understand that life doesn't always adhere to a strict
schedule. To ensure that you have access to help whenever you need it, we have
expanded our Contact Centre hours to better serve you.
Whether you have questions about your account, need help
with online banking, or require support with any other banking matter, our
knowledgeable and friendly customer service team is now available for extended
hours.
See our Contact Centre hours, phone numbers and email here.
Chatbot
Here at UCU, we are committed to embracing the latest
technological advancements. That’s why we introduced Chatbot to enhance our member
interactions and address their questions promptly.
Available through UCU's website and mobile app, the chatbot
is a knowledgeable virtual assistant that can provide real-time support, answer
frequently asked questions, and guide you through various banking processes.
From checking your account balance to setting up automatic payments, the
chatbot is designed to make banking simpler and more efficient, available 24/7
at your convenience.
To use Chatbot, click on the Start Chat button on our website located at the bottom right
corner of your screen.
Interactive
Teller Machine
With the aim of blending convenience with personalized
service, we have introduced new Interactive Teller Machines (ITMs) at select
branches. These innovative machines allow you to conduct various banking
transactions with the help of a live teller through video conferencing.
Need to deposit a check, withdraw cash, or make a loan
payment? The ITMs offer the convenience of automated services while maintaining
the human touch you expect from your credit union. It's like having a Member
Service Representative at your service.
Visit our website
to find the ITM location near you.
Welcome
Ukraine Webinar Series
We've successfully kicked off our UCU Welcome Ukraine
Webinar Series with four informative sessions tailored for our new members from
Ukraine. This comprehensive series delves into a variety of subjects, all aimed
at providing valuable insights and guidance to help recently arrived Ukrainians
establish themselves in Canada.
Stay updated on upcoming webinar announcements by connecting
with us on our social media platforms: Facebook and Instagram @ucuykc.
Catch up on past webinars by visiting our YouTube channel.
More to
Come
At UCU, your financial goals are our shared goals, and we
are dedicated to creating an environment that enables you to achieve them. We
are working on transformative solutions to better serve your needs. Together,
we will continue to build a brighter, more prosperous future.
