Activate UCU Alerts to Better Protect your Accounts

 Manage your finances better with UCU Alerts and get real-time updates on your account activity. UCU Alerts are also an excellent way to spot suspicious activity on your accounts - adding another layer of security to prevent fraud.

Avoid unnecessary fees and protect your credit score. UCU Alerts makes it easy to monitor your account balances, deposits, withdrawals and payments – so you can pay your bills with confidence knowing the appropriate funds will be in your account.

Receive the Alerts You Choose to Activate

UCU Alerts are customizable. Stay on top of your account activities and select as many or as few alerts as you need to better manage your finances and account security. You can also choose how to receive your alerts – by email, text message or both.

4 Alerts Every UCU Member Should Activate

To keep your account secure – we recommend you activate at least the following 4 UCU security alerts:

• Personal Access Code (PAC) Changed
• Online Login
• New Payee Added
• Interac e-Transfer Recipient Added

Which Alerts to Choose

Learn about the different alerts that are available through our mobile app and online banking.

Security Alerts

By setting the following alerts, you could avoid security breaches on your accounts.

• Personal Access Code (PAC) Changed – This alert notifies you if somebody has tried to change your password or your profile. If you did not change the password, this alert could signal that your account may have been compromised.
• Online Login - Alerts you when your account has been accessed on a computer or mobile device. If you did not login into your account, then this notification can signal an unauthorized user has accessed your account.
• New Payee Added – You will be alerted when a new payee is added to your bill payment feature. If you did not add a payee, it could indicate that your profile may have been compromised.
• Online Banking Account Locked Out – Notifies you when your account has been locked out after too many failed login attempts or an incorrect answer to a security question.
• Interac Online Payment Authorized – Alerts you when an Interac online payment has been authorized. If you did not initiate the payment, it could signal that your account may be compromised.    

Balance and Activity Alerts

By setting the following alerts, you will receive real-time updates on your account activity to better manage your finances.

My Balance – Receive this alert to keep track of account activity and balance.

Low Balance - This alert notifies you when your bank account balance drops to a predetermined amount. It can remind you to maintain a sufficient balance to avoid overdraft or NSF fees. This alert can also help you spot suspicious activity.

Deposit - An alert that you've received a direct deposit can remind you that you have funds available to pay bills that are due.

Withdrawal - Alerts are usually set for a withdrawal threshold dollar amount. You will get a notification if a larger withdrawal transaction occurs – which could indicate suspicious activity on your account.

Interac e-Transfer Recipient Added - You will be alerted when a new Interac e-Transfer recipient is added. If you did not add the recipient, it could indicate that your profile may have been compromised.

How to Set Up your Personalized UCU Alerts

Set up your Alerts through your UCU online banking profile or on your UCU mobile app.

• Go to the Messages and Alerts menu and select Manage Alerts.
• You can choose to add as many alerts as you need. In addition, you can always add and remove alerts to better manage your accounts if needed.
• You can also select where you'd like to receive your alerts - by email or text message.

Contact Call Centre

Call the UCU Call Centre at 1.800.461.0777 or 416.922.4407 or email us at ucucentre@ukrainiancu.com for help in setting up your UCU Alerts – or to report any suspicious activity on your accounts.