which gives you all the details you need to guide you through the conversion process.
Dear Members,
Happy Canada Day!
This long weekend we are going to take the opportunity to finalize the merger between Ukrainian Credit Union Limited and United Ukrainian Credit Union by converting our members in Hamilton to our banking system.
This will mean some brief disruption of service. Between Saturday, June 29, 2013 and Monday, July 1, 2013, as we convert the former United Ukrainian Credit Union (UUCU) members to Acumen™, the state-of-the art banking system used by Ukrainian Credit Union Limited. Internet and telephone banking systems will also be unavailable during this time.
Our banking system is the engine of your credit union. During the Conversion Period, we will be integrating all your financial vehicles: internet banking, ATM, and telephone banking channels to ensure that the transition is seamless.
During this Conversion Period if at any point in time you have a question we would strongly encourage you to either contact the Call Centre where a qualified specialist will assist you with a quick resolution or simply email the Call Centre at ucuconversion@ukrainiancu.com, if this is more convenient. There will also be updated information posted on our website – www.ukrainiancu.com.
Please note that the Bloor West Village and Mississauga branches which are usaully open till 2pm on Saturdays will close one hour early on June 29 at 1pm in order to accommodate the conversion schedule.
We thank you for your patience.
Additional details on how services will be affected during the conversion
Branches Closed
Call Centre Open for Extended
Hours
The
consolidation of member data from one system to another is a huge undertaking
and it will be necessary to limit services for two consecutive days to complete
all required testing.
The
last day that
you will be able to get in-branch counter service in Hamilton will be: Friday June
28, 2013. Please plan ahead. If you
foresee any difficulties with bill payments, EFT’s, etc., please contact your
Branch so that the appropriate plan of action can be put into place. This should be done prior to Friday June 28,
2013.
BRANCHES:
The Branch will be closed
on Sunday, June 30 and Monday, July 1 to allow for the conversion. We refer to these two days as our Conversion Period.
The Branch will re-open
at its regular time on Tuesday July 2, 2013.
ACCOUNT
ACCESS:
Despite the branch being closed, you still
will be able to access your funds through an ATM or by
Interac™ Direct Payment (Point-Of-Sale).
You can also write cheques using your existing stock, use your UUCU MasterCard®, and for most of
the Conversion Period, obtain updates from credit union websites on the state of
the conversion.
CALL
CENTRE:
The
Call Centre exists to answer any questions or concerns you may have about your
account.
CALL CENTRE CONTACT
INFORMATION
416.922.4407 or
1.800.461.0777
During
the Conversion Period, they will be extending their hours:
CALL CENTRE EXTENDED HOURS
Saturday,
June 29 – 9 am to 3 pm
Sunday,
June 30 – 12 pm to 5 pm
Monday,
July 1 – 12 pm to 5 pm
July
2, 3 and 4 – 9 am to 7 pm
During
the Conversion Period itself, since U-Touch Automated Telephone Banking will
not be operational, only live operator service will be available.
Call
Centre staff will be able to answer your questions and assist you with urgent
requests (e.g. debit card issues and in some cases, limited emergency cash). However, they will not be able to perform
transactions on your accounts.
