UCU Call Centre - A Closer Look

 

From helping you navigate the digital banking landscape to troubleshooting online transactions to protecting your personal banking information – our UCU Call Centre is your resource hub when you need help with your accounts.

High Level of Member Service

When the pandemic forced a change in our regular in-person UCU Branch service, we maintained our high level of Member service by immediately pivoting to meet the changing needs of our Members.

While UCU Branches remained open during the lockdown - with reduced hours of operation – we continued to provide the specialized customer care our Members rely on, through the expanded services of our UCU Call Centre.

Our Telephone Services Officers continue to be on hand to provide our Members with the full suite of UCU banking services available through our branch network.   Your questions will be answered by a trained Telephone Services Officer – for added convenience and eliminating the need to visit your local Branch for help.

Experienced Telephone Services Officers

For over 20 years, the UCU Call Centre has been helping Members manage their accounts by providing personalized service over the phone or by email.

Our Call Centre employees have an in-depth knowledge of UCU products and services. Each Telephone Services Officers has gained valuable experience as an in-branch Member Services Representative (MSR) for years before taking on the responsibilities of the Call Centre. Our newest Telephone Services Officer has over three years of experience as an MSR while our most senior Telephone Services Officer has over 25 years of experience working at UCU.

Calls Answered Quickly and Efficiently

Think of the Call Centre as a remote UCU Branch that you can access by phone.

Our knowledgeable staff is trained to answer your calls quickly and efficiently. With over 90% of Member questions answered and an average call time of 3:25, our Telephone Services Officers provide the personalized information you need to better manage your account activity.

If a Telephone Services Officer is unable to answer your question during the call – they will investigate your concern offline and contact you with the solution.

Multilingual Staff                

UCU Call Centre is staffed with both English and Ukrainian-speaking Telephone Services Officers who are prepared to answer your questions in the language of your choice.

UCU Call Centre Services

Our Telephone Services Officers are trained to provide quick up-to-date information for the following banking and account security services:

• Online Member applications
• Wire and e-Transfer transfers
• Electronic fund transfers
• Pay a bill
• Make a transfer between accounts
• Online password request or password reset
• Bank account transaction inquiry
• Suspicious activity on your account
• Lost or stolen debit card
• Branch hours and locations

Call Centre Contact Information

• Telephone: 416.922.4407
• Toll-Free: 1.800.461.0777
• Email: ucucentre@ukrainiancu.com

Hours of Operation

• Monday to Friday: 8am – 7pm
• Saturday: 8am -1 pm
• Sunday: Closed

You can find more information about the UCU Call Centre by visiting our website.